Question 1

Where are you located?

Accepted Answer

The treatment room is based at the following address:

Sarum House, Amesbury Road, Thruxton, Andover, Hampshire SP11 8ED

A map is provided on the Contact page.

Question 2

What are your opening hours?

Accepted Answer

You will need an appointment to be able to visit.

My normal opening hours are Monday to Friday, 8am to 5pm.
Evening appointments up to 8pm can be arranged too.

Saturday appointments can also be organised from 8am to midday.

Unfortunately I won't be able to see you without an appointment.

Question 3

I'm not sporty - is Sports Massage for me?

Accepted Answer

Yes, our clinic is for absolutely everyone.
You do not need to be sporty to benefit from treatment in our clinic.

But we offer relaxing massages too!

Question 4

Can you offer a relaxing massage?

Accepted Answer

Of course!

If you just need a massage for relaxation, to de-stress from normal day-to-day life, we can provide this service for you. Just relax on our massage table, where we can help you to unwind with a  range of massage oils and lotions with manual therapy.

We also offer hot-stone therapy too.

If you suffer from more problematic muscular issues, then we have the qualifications and expertise to tackle these as well with a Sports Massage.

Question 5

What ages do you treat?

Accepted Answer

We treat clients of all ages.

The youngest we have treated is age 14 and the oldest is 88! Everyone is welcome.

Any clients under the age of 16 must be accompanied to the appointment by an adult over 18 and remain in the treatment room for the duration of the treatment.

Question 6

How long does a treatment session last?

Accepted Answer

We recommend that you will normally need to allow for 1 hour.

We can accommodate shorter sessions (45 minutes) if your schedule is tight.

Longer sessions of 90 minutes can be booked too.

Question 7

How do I make a booking?

Accepted Answer

Call first so that I can briefly discuss your requirements and then offer an appointment, as appropriate.

I understand that many people with jobs may need an evening appointment, so I will always endeavour to find an appointment time that would suit you.

Question 8

What are your prices?

Accepted Answer

Prices are as follows:

£ 40		45 minutes
£ 50		1 hour
£ 70		90 minutes

(Most massage sessions are 1 hour to allow for consultation and therapy)

Question 9

How do I pay?

Accepted Answer

You can pay by cash or bank transfer.
We also accept a wide range of card and mobile phone payments, as listed below:

Question 10

Do you accept The Lifestyle Card?

Accepted Answer

Yes we do.

You can use your digital Lifestyle Card to receive a 50% discount on your first therapy session.
Just bring your mobile phone so that you can present your digital card.

Question 11

Can I buy a voucher as a gift?

Accepted Answer

Yes, you can buy a voucher for a massage session.
This would make a great gift for a family member, friend or colleague.

We can provide 45 min or 60 min vouchers, charged at our normal rate and valid for 6 months from the date of purchase.

To redeem a voucher, it just needs to be brought to the massage session.

Please note that vouchers are non-refundable and their expiry date can't be extended, but a full 6 month validity provides lots of flexibility for booking a massage session.

Question 12

What if I need to cancel?

Accepted Answer

If you are no longer able to keep a booked appointment, please call as soon as possible to make your slot available for another client.

You are welcome to re-book another appointment.

Question 13

When should I arrive?

Accepted Answer

Please try to be prompt for your booking.

Your treatment session will normally be an hour long. If you arrive late, this may unfortunately reduce the amount of time that I can spend with you.

You are welcome to arrive a few minutes early. If you arrive by car, just wait in the driveway (there is plenty of room) and I shall collect you for the start of your session.

Question 14

What should I wear?

Accepted Answer

Whatever makes you comfortable!

For ladies, a traditional bra with back fastening would be best, rather than a sports-style bra.

For leg or hip therapy, shorts would be ideal - either arrive in them or bring a pair to change into.

Necklaces and long earrings may need to be removed.

There is an area in the therapy room which can be curtained-off if you need to change clothes before and/or after a treatment.

Remember that oils and lotions that might be used could stain fabrics, so bear this in mind when selecting what to wear.

Question 15

Should I stay quiet or talk during treatment?

Accepted Answer

Whatever you are comfortable with.

Talking during a sports massage can be very helpful because it provides feedback as the treatment progresses.

During a more relaxing massage, you can let yourself drift into a relaxed state if you wish.

Question 16

What happens during a massage appointment?

Accepted Answer

The first step is to gather some information, so I will listen to your needs and take notes on a consultation form and suggest how you should be treated. There will be some basic admin questions too. Some injuries will require some initial muscle testing to determine the problem.

I understand some people will be embarrassed and will worry about their dignity, but rest assured that, as a professional therapist, maintaining your dignity is very important to me. There is an area in the therapy room that can be curtained-off to give you privacy whilst removing any necessary clothing (normally to underwear), or changing from normal clothes into shorts, etc.  You would then arrange yourself on the massage table., where you will normally be lying face down,. I would cover you with a towel ready for treatment.

I will always endeavour to keep you covered with a towel during treatment to preserve your dignity. If I need to provide therapy to other areas, this will be discussed during treatment.

A similar process with be used at the end of the treatment session so that you can dress again.

Finally, I will leave time at the end of the session to discuss the treatment and provide any ongoing aftercare and exercises.

Question 17

Are you qualified?

Accepted Answer

I earned a BSc(Hons) degree (2:1) from the University of Northampton in Sport Rehabilitation and Conditioning. Subsequently I attained Graduate Sport Rehabilitator membership of BASRaT (British Association of Sport Rehabilitators and Trainers), the UK regulator and professional association for Sport Rehabilitators, which is accredited by the Professional Standards Authority. I can be found on the BASRaT register of members (membership no. REH004332)

Along my journey I also gained a variety of other certifications:
UEFA Pitch Side Trauma Course
Lubas FASE1 Theory and Practical Certificates
Lubas FASE2 Certificate
Theragun Licensed Massage Therapist
NHS ELFH Safeguarding Children Level 1 & 2 Certificates
FIFA Diploma in Football Medicine
Shockwave Therapy Essentials
Intermediate Trauma Medical Management in Football

Question 18

Are you insured?

Accepted Answer

Yes.

I have Medical Professional & Public Liability Insurance included within my BASRaT membership

Frequently Asked Questions